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Got a query about our services? On this page you can find answers to all of our frequently asked questions.


How will I be allocated a therapist?


Once you've booked therapy with us, we’ll gather some additional information from you, and your Therapy Coordinator will then match you with a suitable therapist. If you don’t think they’re a good fit, just let us know, and we’ll look for someone who better matches your needs.


I'm not sure my therapist is a good fit. What can I do?


Get in touch with your Therapy Coordinator and we will reassign you to a new therapist, free of charge.


How will my therapist contact me?


Once you have been allocated a therapist, they will contact you via phone or email to arrange your first appointment. If you have a preferred method of contact, just let your Therapy Coordinator know.


What should I look for in a therapist?


Therapists should be professional, understanding and able to put you at ease. ManageMinds only works with therapists we trust, so you can be certain you’re in good hands. We also cater to individual preferences you may have.

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